We stand behind every product we ship. If you're not satisfied, we'll make it right.
Purchase any SmartNet plugin with complete confidence. If you are not fully satisfied within 14 days of purchase, contact us for a full refund — no questions asked.
SmartNet Consultancy is committed to delivering high-quality WordPress plugins that work as described. We offer a 14-day full money-back guarantee on all new plugin license purchases to give you complete peace of mind when buying.
We believe in the quality of our products, and we want you to be completely satisfied. If for any reason our plugin does not meet your expectations within the guarantee period, we will refund your payment in full — no awkward questions, no hoops to jump through.
Our commitment: Every refund request submitted within 14 days of purchase will be honored promptly and professionally.
Requesting a refund is simple and straightforward. Please follow these steps:
Email us at support@smartnetconsultancy.com or use the contact form on our Contact page within 14 days of your purchase date.
Include your order number (found in your purchase confirmation email), the email address used at checkout, and the plugin(s) you are requesting a refund for.
While not required, we appreciate any feedback about what didn't meet your expectations. It helps us improve our products for all customers.
Once approved, your refund will be processed to your original payment method within 3–5 business days. You will receive a confirmation email.
The following purchases are eligible for a full refund under our 14-day guarantee:
The following are not eligible for a refund:
Note: Before purchasing, we encourage you to review our documentation and, where possible, test compatibility using our changelog and system requirements. Our support team is also happy to answer pre-purchase technical questions.
Once your refund request is approved:
Upon refund, your plugin license will be deactivated and you will no longer receive updates or support for that product.
Annual license renewals are processed separately from new purchases:
We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks are disruptive, costly, and usually slower than a direct refund from us.
If you have a legitimate concern or dispute, we are committed to resolving it quickly and fairly. Customers who initiate unjustified chargebacks may have their accounts suspended and licenses terminated.
To request a refund or ask any questions about this policy, please contact our support team: