Refund, Delivery & Cancellation Policy

Delivery Policy

SMARTNET sells digital software products (WordPress plugins) delivered electronically. There are no physical goods shipped. Delivery works as follows:

• Instant delivery: Upon successful payment confirmation, your license key and plugin download link are delivered instantly to your registered email address.
• Customer dashboard: All purchased plugins and license keys are permanently available in your SmartNet Client Dashboard under My Licenses → Downloads.
• Delivery timeframe: Digital delivery is immediate (within minutes of payment). In rare cases of payment processing delays, delivery may take up to 24 hours.
• Failed delivery: If you do not receive your license key email within 30 minutes of purchase, please check your spam folder, then contact us at support@smartnetconsultancy.com.

Return & Cancellation Policy

As SMARTNET sells digital software products, traditional "returns" are replaced by our refund policy. However, the following cancellation terms apply:

• Cancellation before purchase: You may cancel or abandon your cart at any time before completing payment with no charge.
• Cancellation after purchase: Since plugins are digital goods delivered instantly, you cannot "return" them. Instead, submit a refund request within 14 days of purchase as described in our refund policy above.
• License cancellation: You may cancel your license at any time by deactivating it from your dashboard. No partial refunds are issued for unused license time beyond the 14-day window.
• Auto-renewal cancellation: If you have opted into auto-renewal, you may cancel it at any time from your dashboard settings before the renewal date. Cancellations must be made at least 24 hours before the scheduled renewal date.
• Order cancellation: If you believe an order was placed in error, contact us immediately at support@smartnetconsultancy.com. We will do our best to cancel before the license is activated.

1. Our Guarantee

SmartNet Consultancy is committed to delivering high-quality WordPress plugins that work as described. We offer a 14-day full money-back guarantee on all new plugin license purchases to give you complete peace of mind when buying.

We believe in the quality of our products, and we want you to be completely satisfied. If for any reason our plugin does not meet your expectations within the guarantee period, we will refund your payment in full — no awkward questions, no hoops to jump through.

2. How to Request a Refund

Requesting a refund is simple and straightforward. Please follow these steps:

3. Eligible Purchases

The following purchases are eligible for a full refund under our 14-day guarantee:

• New purchases of any SmartNet Consultancy plugin (Starter, Professional, or Agency license).
• Requests submitted within 14 calendar days of the original purchase date.
• Purchases made directly through our official website at smartnetconsultancy.com.

4. Non-Refundable Situations

The following are not eligible for a refund:

• Requests after 14 days: Refund requests submitted more than 14 calendar days after the purchase date will not be honored.
• Annual renewals: License renewal purchases are not refundable, unless you can demonstrate a documented technical fault that prevented any use of the plugin throughout the entire renewal period.
• Third-party purchases: Purchases made through unauthorized third-party resellers or marketplaces are not covered by our refund policy.
• Abuse of the policy: We reserve the right to refuse refund requests from customers who have previously obtained refunds and then re-purchased the same product, where we determine the refund policy is being abused.
• Incompatibility with non-standard environments: We cannot offer refunds for incompatibility issues caused by using outdated, unsupported versions of WordPress or PHP. Our system requirements are clearly listed in the product documentation.

5. Processing Time

Once your refund request is approved:

• Refunds are typically processed within 1–2 business days of approval.
• Funds will appear back in your account within 3–5 business days depending on your bank or payment provider.
• PayPal refunds may appear faster — often within 1–3 business days.
• You will receive a confirmation email once the refund has been initiated.

Upon refund, your plugin license will be deactivated and you will no longer receive updates or support for that product.

6. Renewals

Annual license renewals are processed separately from new purchases:

• SmartNet Consultancy does not auto-renew licenses without explicit consent. You will receive a reminder email before your license expires.
• If you believe a renewal was charged in error, please contact us within 7 days of the charge and we will investigate and resolve the matter promptly.
• Accidental renewal charges that are reported promptly (within 7 days) may be refunded at our discretion.

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks are disruptive, costly, and usually slower than a direct refund from us.

If you have a legitimate concern or dispute, we are committed to resolving it quickly and fairly. Customers who initiate unjustified chargebacks may have their accounts suspended and licenses terminated.

8. Contact Us

To request a refund or ask any questions about this policy, please contact our support team:

• Email: support@smartnetconsultancy.com
• Response time: Within 1 business day
• Address: SMARTNET, 33-P DHA Phase 8, Ex Air Avenue, Lahore, Punjab, Pakistan

Request a Refund