Privacy Policy

1. Information We Collect

SmartNet Consultancy ("we," "our," or "us") collects personal information that you voluntarily provide when purchasing our plugins, registering an account, contacting support, or interacting with our website at smartnetconsultancy.com.

Information you provide directly:

• Account information: Name, email address, and password when you create a customer account.
• Purchase information: Billing name, billing address, and payment method details (processed securely by our payment processors — we do not store full card numbers).
• Support communications: Messages, attachments, and other content you provide when submitting a support request.
• Contact form submissions: Name, email address, and message content submitted through our contact forms.

Information collected automatically:

• Usage data: Pages visited, time spent on site, referring URLs, and browser/device type collected via cookies and analytics tools.
• IP address: Collected for security, fraud prevention, and geographic analytics purposes.
• License activation data: Domain name and WordPress version submitted when activating a plugin license, used solely for license validation.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your plugin purchases and delivering license keys.
• Creating and maintaining your customer account and dashboard.
• Providing technical support and responding to your inquiries.
• Sending transactional emails (purchase receipts, license keys, update notifications).
• Sending marketing communications where you have opted in — you may unsubscribe at any time.
• Improving our products and website based on aggregated usage analytics.
• Detecting and preventing fraudulent transactions and abuse of our services.
• Complying with applicable legal obligations and enforcing our Terms and Conditions.

We rely on the following legal bases for processing your data under GDPR: contract performance (processing your order), legitimate interests (fraud prevention, product improvement), consent (marketing emails), and legal obligation (tax records, compliance).

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share data only in the following limited circumstances:

• Payment processors: Stripe, PayPal, and other payment partners receive billing information solely to process transactions. They operate under their own privacy policies and PCI-DSS compliance standards.
• Email service providers: We use professional email platforms (e.g., SendGrid, Mailchimp) to deliver transactional and marketing emails. These providers access your email address only for delivery purposes.
• Analytics providers: Anonymized and aggregated usage data may be shared with analytics tools such as Google Analytics.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. The types of cookies we use include:

• Essential cookies: Required for core website functionality such as maintaining your logged-in session and shopping cart.
• Performance cookies: Collect anonymous data about how visitors use our site, helping us improve functionality and content.
• Functional cookies: Remember your preferences (such as language and region) to personalize your experience.
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only set with your explicit consent.

You can manage or disable cookies through your browser settings or via our cookie consent banner. Disabling essential cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained for the duration of your account plus 2 years after account closure.
• Purchase records: Retained for 7 years to comply with tax and accounting regulations.
• Support tickets: Retained for 3 years to maintain service history.
• Marketing data: Retained until you unsubscribe or withdraw consent.

When data is no longer needed, it is securely deleted or anonymized in accordance with our data disposal procedures.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): Request deletion of your data, subject to legal retention obligations.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Withdraw consent for any processing activity that relies on consent.

California residents under the CCPA also have the right to know what personal information is collected, to opt out of its sale (we do not sell data), and to non-discriminatory treatment for exercising your rights.

To exercise any of these rights, contact us at privacy@smartnetconsultancy.com. We will respond within 30 days.

7. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it:

• All data is transmitted using SSL/TLS encryption (HTTPS).
• Payment processing is handled by PCI-DSS compliant payment processors — we never store raw card data.
• Customer passwords are stored using strong one-way hashing algorithms.
• Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Regular security audits and vulnerability assessments are conducted on our systems.

8. Third-Party Services

Our website may contain links to third-party websites and integrates with third-party services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies. Our key third-party integrations include payment processors (Stripe, PayPal), analytics (Google Analytics), and email delivery (SendGrid).

9. Children's Privacy

Our services are intended for business use by individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13 (or 16 in the EU). If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the revised policy on this page with an updated "Last updated" date, and by email if you have an active account with us. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@smartnetconsultancy.com
• Support Email: support@smartnetconsultancy.com
• Address: SmartNet Consultancy Ltd., 123 Technology Park, Suite 400, Wilmington, DE 19801, USA

For EU residents, our Data Protection Officer can be reached at dpo@smartnetconsultancy.com. You also have the right to lodge a complaint with your local supervisory authority.