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Find instant answers to frequent support questions before submitting a ticket.
Your license key is emailed immediately after purchase and is also available in your customer dashboard under "My Licenses."
This usually means the domain doesn't match the registered license. Log in to your dashboard and update the domain, or contact support for help.
Email support@smartnetconsultancy.com with your order number within 14 days of purchase. We'll process the refund promptly — no questions asked.
Yes. Contact our billing team and we will calculate a prorated upgrade cost for the remaining period of your current license.
Submit a support ticket with your WordPress version, PHP version, and a description of the issue. We typically release compatibility patches within 48 hours.
Yes, we offer special pricing for verified non-profits and educational organizations. Please contact sales@smartnetconsultancy.com with your details.
SmartNet Consultancy is headquartered in the United States, serving customers in over 50 countries. While most of our support is delivered digitally, you are welcome to reach us by mail.
SmartNet Consultancy Ltd.
123 Technology Park, Suite 400
Wilmington, DE 19801
United States
Wilmington, Delaware, USA